Bookings & Cancellations Policy

Bookings & Cancellations

Our booking and cancellation terms and conditions are below, if you have any questions about these terms please contact us. These terms and condition apply for bookings made directly through the salon, third party bookings terms may vary please see individual terms on third party site when booking online though a third party. More about booking online here 

 

Making a booking directly through us

We only accept bookings through our online booking system, but you phone +27 82 737 3341 if you would like to know about last minute availabilities. 

When you have made booking a booking confirmation email will be sent to you. Please notify us of any changes to your contact details.

We recommend you book ahead, our senior therapists get booked up far in advance and we can get busy in peak periods. A  good guide is 3-4 weeks ahead for specific therapists and 8-10 weeks ahead for Christmas. Wedding bookings book 9 - 12 months ahead.

Group bookings of 4 or more require a 50% booking fee deposit on booking and balance 7 days prior to appointment. Group booking have to be done via phone.

We reserve the right to refuse bookings or treatment.

Where we are not able to honour a booking due to unforeseen circumstances you will be notified at the earliest convenience on the contact information you have provided us with. We’ll do our best to re-arrange your appointment, you may be offered an alternative therapist, date or time. Any deposit taken or online deposits in this instance will not be lost.
 

Booking Fee Deposits

A R50 booking fee deposit is required for all bookings. 

Booking fee deposits can be paid by credit card through PayFast. 

Booking fee deposits will be deducted from your total appointment bill when paying, leaving you with the remaining to pay on the day of your appointment.

All booking fee deposits are non-refundable if you cancel with less than 24 hours notice or fail to attend your appointment you will lose your booking fee deposit. 

Booking fee deposits may be refunded or transferred if re-scheduling your appointment before the 24 hour cancellation period.
 

Cancellations

We know things crop up and we understand busy lives can mean changes to your schedule, find all the info you need for cancelling your appointment below

If you are unable to attend your appointment please notify us as soon as you can (more than 24 hours would be great), this helps us re-allocate your slot. You may know how busy we can get and how frustrating it is when we cant fit you in so this helps us free up spaces for those wanting to book.  We will do our best to re-schedule you in at our next availability.

Cancellations or amendments including cancelling part of a treatment with less than 24 hours notice or unattended appointments will result in the loss of your booking fee deposit.
Where a deposit has not been taken for your booking and you have missed an appointment or cancelled with less than 24 hours you will be required to leave a booking fee deposit for all future bookings.